SHIPPING POLICY

This Shipping Policy outlines the procedures and guidelines for shipping, cancellations, and returns at BISSELL BUDS LLC (“we,” “us,” “our,” or the “Company”). By making a purchase through the Company’s website at https://bissellbuds.com/ or any related services, you agree to the terms of this Shipping Policy and our Terms of Use.

Order Processing & Lead-Times
We strive to process and fulfill your orders within 1-3 business days. However, delays may occur, extending processing time up to 5-7 business days or longer. Please note that the estimated time to ship reflects order processing time and not delivery time.

Our business hours are Monday – Friday, 10:00 AM – 4:00 PM EST, excluding Federal Holidays. Orders placed after 3:00 PM EST on Fridays will be processed the following Monday.

Please ensure that your address and contact information are accurate at the time of order placement. Failed delivery attempts and returned shipments due to incorrect information will be considered non-refundable.

Carriers
Depending on the product category and location, we may use different shipping methods, including but not limited to services from the United States Postal Service (USPS) and United Parcel Service (UPS).

Lost Packages / Undelivered Items
The Company is not responsible for lost or undelivered shipments once the order has been processed, marked as shipped, and a tracking number has been provided. If your package is lost or undelivered, you must complete the missing mail order process with the respective carrier.

PO Boxes
We do not ship to PO boxes. If a PO box is provided as the shipping address, this may result in order delays or cancellations. Our Customer Support team may contact you to request an alternate shipping address. The Company reserves the right to cancel orders unilaterally if a valid shipping address is not provided.

Tracking
You may receive multiple tracking numbers if your order is shipped in separate packages using different carriers. This is part of our effort to consolidate shipping and find the most efficient and cost-effective method to deliver your order.

Shipping Restrictions
Please note that we are unable to process orders shipped to the following states:
Alaska, Hawaii

All orders to any restricted states will be canceled and refunded. Thank you for your understanding.

SHIPPING POLICY

The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products and the testimonials made have not been confirmed by FDA- approved research. These products are not intended to diagnose, treat, cure or prevent any disease.